**Dealing with Difficult Behaviours Training - Adelaide**

**Dealing with Difficult Behaviours Training - Adelaide**

You know that person. The one who derails every meeting, shoots down ideas before they're fully explained, or seems to take every piece of feedback as a personal attack. Maybe they're passive-aggressive, constantly negative, or just plain confrontational. If you're nodding your head right now, you're definitely not alone. Every workplace has them, and dealing with difficult behaviours can drain your energy faster than a leaky bucket.

Here's the thing - most of us weren't taught how to handle these situations in school or university. We just figured we'd learn on the job, right? But when you're faced with someone who's disrupting team dynamics or making everyone walk on eggshells, "figuring it out" isn't really an option anymore.

This training isn't about changing people or performing miracles. It's about giving you practical tools that actually work in real workplace situations. We'll cover why people behave the way they do (spoiler alert: it's often not personal), how to respond professionally without losing your mind, and specific strategies for different types of challenging behaviours you encounter every day.

You'll learn how to have those tough conversations without escalating the situation, set boundaries that stick, and protect your own wellbeing while still being a team player. We'll also look at when it's time to involve HR or your manager, and how to document incidents properly - because sometimes you need backup.

The best part? These skills transfer everywhere. The techniques you'll learn for dealing with difficult behaviours in the office work just as well with challenging clients, family members, or even that neighbour who never takes their bins in.

**What You'll Learn**

How to stay calm and professional when someone's pushing your buttons (without having to fake it)
Specific response strategies for different personality types - the arguer, the complainer, the know-it-all, and others
Communication techniques that de-escalate tension instead of making things worse
How to set clear boundaries without coming across as confrontational
When and how to involve your manager or HR department
Documentation strategies that actually protect you
Self-care techniques to prevent burnout when dealing with ongoing difficult relationships

**The Bottom Line**

After this session, you'll feel more confident handling challenging people and situations. You won't dread those interactions anymore because you'll have a toolkit of proven strategies. Your stress levels will drop, your team relationships will improve, and you'll spend less time dwelling on workplace drama. Plus, you'll know when it's time to escalate issues and how to do it professionally. This training focuses on practical workplace communication skills that make your job easier, not theoretical concepts you'll never use.